MassMutual Financial Group QA Test Lead in Boston, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Test Lead

The Digital Experience Team, part of MassMutual’s Customer Experience Organization, is focused on creating, delivering and supporting innovative digital experiences for our customers. We are comprised of several cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers.

The Digital Experience Organization has opportunities for individuals who are seeking to bring their enthusiasm, skills, and desire to master new and emerging technologies as a part of one of our highly collaborative teams. We welcome candidates who will drive toward the effective utilization of the latest technologies, partnering with business stakeholders across as well as experts in other areas including data science to achieve these goals.

We offer opportunities across our offices located in New York City, Boston Massachusetts, and Springfield Massachusetts.

Job Summary

Responsible for driving testing on more complex technology activities on various customer facing products. Conducts feasibility analysis and creates test design solutions for Product. Determines and manages the building of efficient environments for test, identification of test data, including virtualization. Collaborates with team members, architects, and other IT resources to create and execute thorough technical test strategies, detailed test plans, and scenarios in accordance with the test strategy and risk based test methodology. Ensures accurate estimates, drives reuse where appropriate, and reports on progress for self and team. Matures existing testing frameworks to drive reusability and assists in the process of identifying new technical solutions to make testing more efficient and effective. Accountable for identifying and reporting risks and issues, along with participating in the solution if necessary.

Main Responsibilities of a Test Lead

  • Understands and interprets the hardware stack the product runs on, the UX-design, and acceptance criteria of product.

  • Leads the testing team in the development of manual test cases against stories identified in sprints and epics.

  • Ensures the team is utilizing BDD principals when authoring test cases and generating bugs

  • Ensures testing team is executing to overall agile process

  • Leads the team to determine test data requirements and needs, and then satisfying the requirements

  • Coordinates performance testing assessment and performance testing cycles

  • Coordinates activities with QA engineers (automation) to maximize automation capability

  • Coordinates and participates in the execution of testing on sprints and epics

  • Coordinates with the Delivery Lead on the removal of testing blockers Anticipates testing issues and successfully navigates team in avoiding them

  • Creates and maintains testing metrics which ensure the team is effectively executing

  • Participates in all agile ceremonies

  • Continuously develops new skills to improve testing capabilities of products

  • Accountable for driving continuous testing improvements for the team

Skills required for Test Lead

  • 8 – 10 years of QA test management or test lead experience

  • Strong knowledge of mobile & web application design, development, and testing processes, tools and methodologies

  • Strong knowledge of mobile & web middleware design, development, and testing processes, tools and methodologies, including understanding and practical knowledge of backend integration

  • Practical working knowledge of mobile application platforms, technologies, and ecosystem as it pertains to development (Apple iOS, and Google Android, Web Technologies)

  • Hands-on experience creating and maintaining manual testing scripts

  • Hands–on experience creating metrics

  • 1 + year of hands-on experience with JIRA

  • 1 + year of hands on experience with Gherkin Syntax

  • 2 + year of Agile experience

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)