MassMutual Financial Group Business Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




  • Seasoned individual capable of handling broad scope projects that could have a short to long term focus

  • Consult on escalated support issues and root cause analysis

  • External facing point of contact on escalated issues

  • Coordination with Producer Operations on MM DTCC firm management

  • Maintenance of the DTCC CUSIPs, Portals for LNA Access users, IFT Access users, and Attachments

  • Participation in industry working groups including attending sales meetings to talk about capabilities of services and be very active on behalf of MassMutual and provide information to business stakeholders on industry wide changes that could impact business to business services

  • Works without guidance on more complex projects

  • Works very closely with both business and technical stakeholders

  • Looks for and finds ways to improve the way we operate business

  • Document requirements (functional & non-functional) and create use cases

  • Analyze and decompose business rules

  • Assist other team members with understanding the business requirements

  • Operates independently on multiple project tasks

  • Participate in all phases of project testing

  • Technical liaison between MassMutual business partners, industry vendors, and distribution partners

  • Provide project support on an as needed basis to help set direction based industry experience as well as internal system capabilities

  • Direct representation for MassMutual at industry meetings qualified to spearhead working groups setting MassMutual direction driving initiatives forward

  • May be escalation contact for key partner (internal & external) issues


  • Strong understanding of Financial Services background (retail annuities, life insurance, long term care, workplace solutions)

  • Industry expertise with key vendors to support new onboarding, platform maintenance, and ongoing enhancements including but not limited to DTCC, AnnuityNet, iPipeline, Firelight etc.

  • Extensive familiarity with the DTCC record layouts, field definitions, and file types (position files, license, compensation, etc.)

  • Ability to brainstorm and research/resolve issues from our Distribution Partners on business to business services

  • Previous experience with working with outside carriers/distributors/firms

  • Ability to flex between subject matter expertise and business analysis work; may take on project assignments outside of technology initiatives

  • Quick learner to get up to speed with MassMutual practices and industry position

  • Interaction with distribution directly to support new sales integration.

  • Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities

  • Ability to represent as a leader in both a business and technology capacity

  • Must be an industry expert for both carrier/distributors supporting both business & technology

  • Supplier Relationship Manager for both Order Entry and DTCC

  • Ability to travel 10 – 20% to industry meetings and vendor locations

  • Authorized to work in the United States without sponsorship now or in the future.

  • College degree or equivalent work experience.

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)