MassMutual Financial Group Head of Program Development and Delivery - Field Recruiting and Teaming in Springfield, Massachusetts
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
The Head of Program Development & Delivery – Field Recruiting and Teaming is charged with ensuring the field is equipped to execute on two of MassMutual Financial Advisors key areas of focus. This individual will lead a team focus on developing and building programs, tools, processes and systems aligned to the needs of field leadership and advisors. They will work closely with the field support teams for both teaming and recruiting to identify opportunities and to ensure the solutions developed get implemented in the field. Additionally, they will need to develop partnerships across numerous departments within MassMutual on large scale projects as well as day to day problem solving. This leader will align and motivate talent with the goal of creating a culture that is metrics driven with a focus on driving efficiency and creating value.
Develop and manage the systems and processes needed to run the advisor recruiting and teaming platform effectively.
Continually seek voice of the customer through multiple channels to ensure the platform is aligned and creating value.
Identify and prioritize high impact initiatives, gaining buy in from team members, field partners and senior leadership of MMFA.
Initiate and lead large scale, highly visible projects that require coordination across the enterprise.
Develop, produce and manage KPIs for both strategies that are tied to the success of the company and key stakeholders.
Interface with senior leadership both in the home office and the field on both strategy and problem resolution.
Gain a deep understanding of MassMutual’s IT systems and initiate and drive enhancements tied to advisor teaming and field recruiting priorities
Proven ability to lead and deliver on large scale projects
Has successfully developed strong partnership across a broad organization
Skilled at identifying and packaging metrics to drive change
Experience leading systems projects tied to business needs
Process minded with experience and skills to match
Excellent communication skills, both oral and written
Proven track record in identifying, managing and developing talent
Attention to detail and strong execution skills
Experience working within MassMutual IT systems
“MM Way” or some other process improvement background
Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.
• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)
• National Association for Female Executives Top Company for Executive Women (2018)
• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)
• Working Mother Media 100 Best Company (2017)
• Military Friendly Employer (2018)