MassMutual Financial Group IT QA Functional Manager in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




Accountable for the overall planning, financial management, and execution of moderately complex testing activities in support of the successful delivery of program and/or project initiatives. Monitors scope and requirements changes and assesses the impact on the Quality Assurance (QA) deliverables. Provides accurate estimates, drives automation and reuse where appropriate, and reports on progress. Accountable for execution and delivery of the defect management process and reporting. Engages functional, performance and automation resources to identify opportunities. Drives integration, system, and regression testing plans and facilitates reporting and signoff. Drives business acceptance testing to enable signoff from key stakeholders and project sponsors. Provides guidance to QA vendor partners or application vendor partners and other employees. Accountable for identifying and addressing risk management concerns.


  • Create comprehensive test plans and test strategy.

  • Monitor test execution throughout project testing phase.

  • Report on test results to the team, project sponsor and business partners.

  • Defect management to ensure defects are recorded, assigned, and retested for resolution.

  • Support change management activities to ensure proper adoption and adherence.

  • Support delivery execution through participation on work cell and project teams.


  • Requires a bachelor's degree or equivalent experience.

  • At least 5 years of experience in Quality Assurance required

  • Seasoned individual capable of managing multiple priorities simultaneously.

  • Proven ability to employ critical thinking skills to solve business challenges.

  • Able to garner support and gain momentum to bring new ideas through to implementation.

  • Proven track record in successfully coaching, mentoring others.

  • Authorized to work in the United States without sponsorship now or in the future.


  • 7 years of experience in Quality Assurance preferred

  • Knowledge of Life Insurance preferred

  • Experience with Agile project methodology

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)