MassMutual Financial Group Supplier Relationship/Performance Manager in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Vendor Governance: Implementation of a comprehensive governance framework to promote the discipline of Supplier Management by defining and communicating policy, standards, and best practices.

Vendor Relationship & Performance Management : Defining and implementing a cadence of business reviews with a focus on mutual candor driven by Performance Scorecards aligned to Business goals. Develops and formalizes and directs the relationship of one or more strategic IT Suppliers.

Contract Management: Working closely with Procurement and other Supplier Relationship Managers to define the Business Case for successful negotiations and outcomes, assist in the definition of Service Level Agreements, Service Level Objectives, and Vendor Governance process.

Vendor Risk Management: Working in partnership with Procurement and other IT Supplier Relationship Managers as needed in mitigating defined risk issues.

Key Role Responsibilities

  • Develop and implement Vendor Governance

  • Consulting and education to IT Supplier Relationship Managers

  • Develop, formalize, and implement Vendor Relationship and Performance Management of one to two strategic vendors. Develop internal relationships with Executive Sponsor, Procurement and Program Managers

  • Manage escalation and arbitration of vendor issues

  • Define, measure, and trend Key Performance Indicators, Metrics, and Service Level Agreements in a standardized scorecard

  • Assist in contract management by working closely with Procurement and Supplier Relationship Managers in defining the Business Case, SLA’s, KPI’s and ongoing Governance

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)